
STORE POLICY
Customer Care
In our product descriptions we provide care instructions from our products.
Privacy & Safety
We make sure your credentials are securely handled and so we use a third party handler who makes sure that your payments are kept safe and secure. We make sure to contact you as soon as your order has been placed.
Shipping & Returns
Our shipping date is available to you on our website and if you have any questions regarding this matter feel free to contact us using the chat function.
For returns please contact us using the chat function or by emailing vahvuus.clothing@gmail.com and we can sort the situation.
We do not provide returns UNLESS product is damaged or defected. It is YOUR responsibility to choose the right sizing using the chart provided. Contact us using the chat form in the bottom right or on the contact page to discuss product damaged and defects and we will decide what to do from there.
Privacy Policy
At Vahvuus, we take your privacy seriously. We collect personal information such as your name email address, and address to fulfill your orders and provide you with the best possible shopping experience. We do not share your information with third parties unless required by. By using our website, you agree to our privacy policy. If you have questions or concerns, please contact us
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Vahvuus Privacy Policy
Introduction
Vahvuus is committed to protecting the privacy of our customers, users, and visitors to our website (vahvuus.co.uk). This privacy policy explains how we collect, use, and disclose personal data in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other relevant UK laws.
What personal data do we collect?
When you interact with us, we may collect the following personal data:
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Contact Information: name, email address, phone number, and physical address.
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Order Information: order history, order numbers, and delivery addresses.
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Website Usage: browsing history, search queries, IP address, and device information.
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Social Media: social media profiles and publically available information.
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Marketing Preferences: communication preferences, newsletter subscriptions, and marketing consent.
How do we collect personal data?
We collect personal data through:
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Website interactions: when you create an account, place an order, or submit a query through our Website.
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Email marketing: when you opt-in to our newsletter or contact us via email.
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Social media: when you interact with our social media profiles or engage with our content.
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Cookies: when you visit our Website, we may use cookies to collect information about your browsing behavior.
How do we use personal data?
We use personal data for:
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Order fulfillment: to process and deliver your orders.
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Customer service: to respond to queries and resolve issues.
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Marketing: to send newsletters, promotions, and targeted advertising.
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Improvement: to improve our Website and services based on user feedback and behavior.
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Legitimate interests: to maintain our business operations, detect fraud, and comply with legal obligations.
Who do we share personal data with?
We may share personal data with:
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Third-party providers: service providers who assist us in fulfilling orders, processing payments, or providing customer service.
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Law enforcement agencies: in response to legal requests or investigations.
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Business partners: in accordance with contractual agreements or for joint marketing initiatives.
Data retention
We retain personal data for as long as necessary for the purpose for which it was collected or as required by law.
Data security
We take appropriate technical and organizational measures to ensure the security of personal data against unauthorized access, loss, or disclosure.
Your rights
You have the right to:
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Access: request a copy of your personal data.
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Rectification: correct inaccurate or incomplete personal data.
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Erasure: request the deletion of your personal data (subject to certain exceptions).
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Restriction: restrict the processing of your personal data.
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Object: object to the processing of your personal data (subject to certain exceptions).
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Portability: receive your personal data in a machine-readable format.
Changes to this privacy policy
We may update this privacy policy from time to time. We will notify you of any changes by email or by posting an updated version on our Website.
Contact us
If you have any questions about this privacy policy or would like to exercise your rights under the GDPR or Data Protection Act 2018, please contact us at:
Vahvuus [vahvuus.clothing@gmail.com]
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By using our Website and providing us with your personal data, you acknowledge that you have read and understood this privacy policy and consent to the collection, use, and disclosure of your personal data as outlined above.
This privacy policy was last updated on [insert date].
Payment Methods
• Credit / Debit Cards
• PAYPAL